Sometimes our support E-mails to your SPAM folder, please check if you don't get our support in few days. Check your SPAM folder if you don't get back our spport in few days. Please keep remind sometimes our support E-mails to your SPAM folder. The case of a mobile phone e-mail, you can't get our E-mails if you set our domain to SPAM.

Please set of our domain specified [jade-net-home.com]. Please go your mobile website to set our domain to white list.
Check your "domain block"setting on your provider company website. Contact your provider if in this situation.

[E-mail that may have made the e-mail reception refusal]
J-COM, goo, Yahoo!, Etc.